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By Amy Hanlon on 01 Feb 2024

What happens at a Gillies & Mackay Consultation?


You’ve been on our website. You’ve had a good look at the Learning Centre. You even know what sort of building you’re looking for. But you’re not quite sure if you’re ready for those ominous words: Book A Consultation.

You might be worried about the commitment involved. You might think that this means you’ll be pressured by a pushy salesperson. There might even be a charge for the consultation.

So to set things straight, here is a quick guide to exactly what happens at a Gillies & Mackay Consultation.

Am I committing to buy if I book a consultation?

Absolutely not. While you will be talking to a member of the Sales Team, there’s no commitment to buy whatsoever. Sometimes consultations end in sales, sometimes they don’t. 

The primary purpose of a consultation is to find out what you need. If what you need is something we can help you with, then this might lead you to buy from us. If we can’t provide what you need, we’ll be able to recommend another business or give you advice about your options. 

Do Gillies & Mackay charge for consultations?

Nope. Consultations are absolutely free. They only cost you your time, and depending on the type of consultation you choose, maybe some electricity or a phone bill. 

Why do I have to book a consultation? Can’t I just drop in?

The Gillies & Mackay Show Area, with a large sign saying "Gillies & Mackay: Come on in." The Sales Office, a large timber garden room painted grey, is in the centre of the picture.

You’re more than welcome to drop into our Show Area and have a look around. But if you have questions and want to talk to someone about them, we want to make sure that you have our full attention. 

If you visit on a day when everyone in the Sales Team is already talking to someone, you’ll have to wait around for them to finish what they’re doing. And while you’re more than welcome to wait, look at the buildings, take in the gorgeous views, and even visit our neighbours Cairn O’Mohr and The Pickled Peacock, waiting is kind of a pain.

If you’re anything like us, you’re busy folks who have a million things to do. To make sure that you get the dedicated time and attention you deserve, book a consultation at a time that suits you, and there won’t be any waiting about. You’ll be the priority, and the Sales Team will make sure that you’re their only focus.

What if I can’t visit in person?

While we’re well worth a visit, we know what it’s like. Since we deliver all over Scotland, you may not have time for a four-hour drive just to see if we can help you.

There are two options available if you can’t come to your consultation in person: a phone call or a video call.

A phone consultation is just the same as the conversation you’d have in person with the Sales Team. It’s the same length of time, you can ask just as many questions, and you’ll have the undivided attention of our Team. The only thing we can’t do over the phone is show you drawings, photos, examples and any other visual details. We can send these via email later if you need that information.

A video consultation is the best of both worlds. You can stay at home or call us from wherever you happen to be, as long as you have a video phone or a computer with a webcam. You can see us, we can see you, and any photos, examples or sketches can be seen easily. We know that not everyone is comfortable on camera (pandemic flashbacks, anyone?) but this is a great option if you can’t get to us in person. 

What if I have to cancel my consultation?

A screenshot of an email confirming a booking for a consultation with Gillies & Mackay. A red box highlights the Change/Cancel button.

When you book your consultation you’ll receive an email with the details of your appointment. There’s also a link within this email to cancel your appointment if you have to. Click on that and follow the instructions to reschedule or cancel your appointment.

Cancellations are no problem as long as we know about them. If you can’t find your email or just prefer to talk to a real person, give us a call and let us know over the phone that you can’t make your consultation.

How long do consultations take?

Your consultation slot is 30 minutes long. This is more than enough time for us to find out what your building is for and what you need. You can outline your project, ask any questions, get a quote if that’s appropriate, and find out everything you need to know. 

When you book your consultation you’ll be asked to answer a few questions about the project you have in mind. This lets our Team know what to prepare for, and which questions they need to ask you to get to know exactly what you’re looking for.

What happens when I book a consultation?

Once you book your consultation you’ll receive an email confirming the time and date. You’ll also receive our excellent Buyer’s Prep Guide to let you see exactly what’s involved with your project. Closer to the time of your appointment you’ll receive a reminder email to make sure you haven’t forgotten, and you can still make it. 

We won’t bombard you with marketing emails, spam or unnecessary junk. We also won’t sell or transfer your information to any third parties. We’ll just send you useful information about our buildings and your project.

If you’ve booked a video call, you’ll be emailed a Zoom link before your appointment. 

If you’ve never used this site before, it’s a good idea to take a look at the website before your consultation. This will let you see what to expect and where everything is. But don’t worry – it’s as easy as clicking a link. You don’t need an account to join a Zoom meeting, just a meeting link, a camera and a microphone. If you’re using a smartphone or a laptop these are usually built in. 

Who will I be talking to in my consultation?

When you follow the link to book your consultation you’ll see a photo of each member of our Sales Team and when they’re available. That way you can see in advance exactly who you’ll be talking to. 

Very occasionally a consultation may have to be covered by a different member of our Team, but for the most part, you’ll talk to the person that you’ve booked with. 

They’ll remain your main point of contact if you have any further questions after your consultation, or if you decide to go ahead with a purchase.

What happens after a consultation?

This very much depends on what happens during the consultation. If you decide that you’re not interested in our buildings, we’ll wish you a fond farewell. While we will gather contact details from you when you book, you can choose whether or not we use these to contact you again via email or phone. Just let us know. 

But there really is no obligation whatsoever. You can walk away after a consultation and forget that Gillies & Mackay exists, although we’d rather you didn’t!

What if I forget to ask something during my consultation?

If you have further questions after your consultation, get in touch with the member of the Sales Team that you spoke to. They’ll be able to email or call you to help with any concerns. 

Again, we’ll usually contact you via email, but if you prefer a different communication method, just let us know. 

What happens if I do decide to buy?

If you’re ready to go ahead with a purchase during or after your consultation, we’ll draw up an order form with the full details of your project and email this to you, along with details of anything else you need to know. 

Most of all, we’ll stay in touch. Don’t worry – we still won’t bother you with hundreds of unnecessary emails. But we’ll make sure that you’re kept up to date with your project throughout the process, up to and after your delivery date. 

Buying a timber building isn’t like buying a loaf of bread. It’s a project with various pieces that all need to be in place to get your building to you just the way you want it. 

We’ll work with you and with any other involved parties to make sure that this project happens with a minimum of fuss, whether it’s a wee tiny Shed or a great huge Garden Room. 

How do I book a consultation?

A Gillies & Mackay Garden Room Scotland. A Radiata Rannoch Garden Room with double-glazed windows and doors.

If this all sounds good to you, go ahead and book a consultation for the product type that you’re interested in.

But what if you’re not a techy person, and you’re a bit worried about clicking the wrong buttons? Don’t worry. Instead, watch this video. There are a couple of details that are out of date – you can’t book a summerhouse consultation anymore – but other than these, everything will look much the same. 

That’s all there is to it. We’d be delighted to talk to you about your dream timber garden building and want to give you the time and space you need to discuss that project. 

We won’t give you any hard sell. We’re here to help you find the building that’s right for you, even if it isn’t one of our buildings. 

So if you’ve been thinking about booking a consultation but you weren’t sure what to expect, you can now click with confidence, and know exactly what you’re getting.

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