Privacy & Cookie Policy

This fairly boring, legal-ish document describes the policies of Gillies and Mackay Ltd (G&M) regarding the collection, use and sharing of any of your data we collect when you use our website.

By accessing or using our site, you are consenting to the collection, use and disclosure of your information in accordance with this policy. If you do not consent to this, please walk away (though we will be sorry to see you go).

We may modify this policy at any time without any prior notice to you and will publish the revised version on this page. Your continued access or use of the site after this time will be considered that you are accepting the revised policy.

Let’s get into it!


Cookies are small text files your web browser (e.g. Google Chrome, Safari, Firefox etc.) uses to record specific settings relevant to the websites you visit.

We use cookies for the following services:

Google Analytics

We use Google Analytics to track the performance of our website and to enable us to make decisions on which changes to make in the future. In order for this to work properly, this requires cookies to be used. We do not use cookies to collect personally identifiable data. For more information on Google Analytics’ privacy policies please visit their website (


Drift is our live chat function available to our website visitors to speak with our team in real time. Drift’s cookies have the ability to tie previous conversations and interactions to a specific person, meaning you can pick up a conversation made earlier. Other cookies are used for analytical purposes and are not used to personally identify you. For more information on Drift’s privacy policies please visit their website (

Information We Collect:

If you use any of the contact forms on our site, we will collect and process any of the following personal information about you – this will be at your own discretion and only when you submit those details to us:

  • Your name
  • Your email
  • Your phone number
  • Your postal address
  • Details pertaining to your order of, or interest in, a Gillies & Mackay building

How we may use your information:

We may use the information that we collect about you for the following purposes:

  • Marketing or promotions
  • Collecting customer feedback
  • Administration info
  • Managing your order
  • Aftersales support

If we want to use your information for any other purpose, we will ask you for consent and if given, then only for the purpose(s) for which you grant consent unless we are required to do otherwise by law.

How and when we may share your information:

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

  • Our designated marketing agency
  • Analytics
  • Data collection & processing

We require these third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required.

We may also disclose your personal information for the following reasons – but we doubt it’ll ever come to this:

  • to comply with applicable law, regulation, court order or other legal process
  • to enforce your agreements with us, including this policy; or
  • to respond to claims that your use of this website and our services violates any third-party rights.

If this website or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

Retention of your information

We will retain your personal information with us for as long as it is required for the purpose of fulfilling orders, maintaining contact with customers or subscribers or for as long as we need it to fulfil the purposes for which it was collected.

We may need to retain certain information for longer periods such as record-keeping or reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your rights

Depending on the laws of the land that apply, you may have a right to access, rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at and we will endeavour to respond to any such requests your request as swiftly as possible.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at

Please note however that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

To learn more about how we use Cookies and your choices in relation to these tracking technologies, please refer to our Cookie Policy.


The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, we cannot guarantee absolute security in all circumstances and as a result we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Third party links and use of your information

This site may contain links to other websites that are not operated by us. This policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on our website. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Data Protection Officer

If you have any queries or concerns about the processing of your information that is available with us, you may email our data protection officer at and we will respond to you as quickly as possible.