Gillies and Mackay Privacy Notice

Gillies & Mackay Ltd

Last updated: 29/04/2026

Who We Are

Gillies & Mackay Ltd (“we”, “us”, “our”) is responsible for how your personal data is collected, used, and protected.

This Privacy Notice applies to anyone who interacts with us – whether that’s through our website, pricing tools, enquiries, purchases, or as part of working with us.

If anything in here doesn’t make sense, you can contact us and we’ll talk it through.

Contact details:
Gillies & Mackay Ltd, East Inchmichael, Station Road, Errol, Perthshire, PH2 7SP

Email: info@gilliesandmackay.com

What This Notice Covers

This notice explains:

What personal data we collect
How and why we use it
Who we share it with
How long we keep it
Your rights

The Information We Collect

When you’re a customer or making an enquiry

When you get in touch or use our pricing tools, we collect some basic information so we can respond properly and guide your project.

This may include:

Your name and contact details (email, phone, address)
Information about your project, enquiry, or preferences
Messages, emails, and video responses between you and our team
How you interact with our website, emails, or content
Technical data like IP address and browser type

When you work with us (or apply to)

To manage employment or contractor relationships properly, we may collect:

Personal and contact details
Employment and contract information
Payroll and financial information
Emergency contact details
Relevant health or wellbeing information where appropriate

We only collect what we need and handle it with care.

How We Collect Your Data

We collect information when you:

Fill out forms on our website (including pricing estimators)
Contact us by phone, email, video, or social media
Engage with our emails, videos, or content
Purchase or enquire about our products
Apply for a role or work with us
Use our website (through cookies and analytics tools)

How We Use Your Data

We use your data to keep things running smoothly and give you a good experience.

This includes:

Responding to enquiries and providing quotes
Managing your project, delivery, and aftercare
Communicating clearly throughout your journey
Sending helpful information, guides, or relevant updates
Improving our website, services, and customer experience
Working with suppliers and subcontractors to deliver projects
Managing employment and team responsibilities
Meeting legal and regulatory requirements

Our Legal Basis for Using Your Data

We only use your data where we have a valid reason to do so under UK GDPR. This includes:

Contract – to deliver products, services, or employment agreements
Legitimate Interests – to run and improve our business and communication
Consent – for certain marketing activities

Legal Obligation – where we’re required to comply with the law.

Marketing & Communications

We’ll only send you marketing or updates where it makes sense and is relevant.

This may be because:

You’ve asked for information
You’ve previously engaged with us and it relates to your enquiry
You’ve given us permission

You can opt out at any time using the link in our emails, the opt-out option in our SMS messages, or by contacting us directly.

Who We Share Your Data With

We only share your data where it’s needed to deliver what we do.

This may include:

Our installation and delivery teams
Trusted subcontractors (such as landscapers or electricians)
Systems we use to run the business (e.g. CRM, email, SMS, website, video tools)
Marketing and analytics providers
Professional advisors (legal or financial)

All third parties are expected to:

Use your data only for the agreed purpose
Keep it secure
Not keep it longer than necessary

We do not sell your data.

International Transfers

Some of the systems we use may process data outside the UK.

Where this happens, we make sure appropriate safeguards are in place to protect your data.

How Long We Keep Your Data

We only keep data for as long as it’s genuinely needed.

For example:

Enquiries are kept long enough to properly support your decision
Customer records are kept for warranty, aftercare, and legal reasons
Marketing data is kept until you opt out or it’s no longer relevant
Employee data is kept in line with legal and employment requirements

How We Keep Your Data Safe

We take data security seriously and have measures in place to protect it, including:

Secure systems and controlled access
Limiting who can access personal data
Ongoing staff awareness and responsibility
Regular review of how data is handled

No system is completely risk-free, but we actively work to keep your data protected.

Your Rights

You have rights over your personal data, including:

Accessing the data we hold about you
Correcting inaccurate information
Requesting deletion of your data
Objecting to or restricting how we use it
Requesting transfer of your data
Withdrawing consent where applicable

To do any of the above, just contact us:
info@gilliesandmackay.com

Cookies & Website Tracking

We use cookies and similar tools to:

Understand how our website is used
Improve performance and user experience
Support tools like analytics and live chat

You can control cookies through your browser settings

Third-Party Links

Our website may include links to other websites.
We’re not responsible for how those sites handle your data.

Changes to This Notice

We may update this notice from time to time.
The latest version will always be available on our website.

Complaints

If you ever have concerns about how we handle your data, please contact us first – we’ll do our best to resolve it.You also have the right to contact the
Information Commissioner’s Office (ICO):
https://www.ico.org.uk